Privacy Policy

1. Information Collection and Use

We collect the following personal information from you:

We use this information to:

2. Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy.  We do not sell, rent or otherwise distribute your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such sending you emails. These companies are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information confidential.

We may also disclose your personal information:

3. User Access and Choice

If your personal information changes, you may request that we correct, update, amend or remove/delete it by emailing our Customer Support here. or by contacting us by telephone or postal mail at the contact information listed below.  We will respond to your request within 30 days.  We will retain your information for as long as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us here.

4. Privacy Shield Frameworks

Velcro USA Inc. complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks administered by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, we commit to resolve complaints about our collection or use of your personal information. Individuals in the European Union and Switzerland with inquiries or complaints regarding our Privacy Shield policy should first contact privacy@velcro.com. We will respond to your inquiry within a reasonable timeframe. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Velcro USA Inc. is responsible for the processing of personal information it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal information from the EU and Switzerland, including the onward transfer liability provisions.

Our organization is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, an individual can invoke binding arbitration when other dispute resolution procedures have been exhausted. We may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

5. Tracking Technologies / Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. However, we do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies and/or persistent cookies.  A session ID cookie expires when you close your browser.  A persistent cookie remains on your hard drive for an extended period of time.  Our cookies help us determine which content on our site is most effective.  You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.  If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

As is true of most web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.  We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

The use of tracking technologies by our service providers, technology partners or other 3rd party assets (such as social media) on the site is not covered by our privacy policy.  These 3rd parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site.   We do not have access or control over these technologies.  We do not tie the information gathered to our Customers’ or Users’ personally identifiable information.

We partner with a third party ad network to manage our advertising on other sites.  Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here.  Please note this does not opt you out of being served advertising.  You will continue to receive generic ads.

6. Security

The security of your personal information is important to us.  We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

7. Additional Information

Our Site includes links to other Web sites whose privacy practices may differ from those of Velcro.  If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Our Web site offer a publicly accessible blog and community forum. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us here.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

8. Contact Us

Mailing Address
Velcro USA Inc.
406 Brown Avenue
Manchester, NH 03103
United States

Telephone (Toll-Free)
800-225-0180

Fax 
603-669-9271